Need help with something? This is the place to go...
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There are two levels of support:
|Basic support is for unregistered users. I will try to answer your questions as quickly as possible, but please understand that I do give preference to registered users (after all, they did pay for the software!).|
|All registered users automatically get premium support. What this means is that you get preferential treatment over unregistered users -- it's one of the perks of registering. Please include your registration code in the email so I know right up front that you're a registered user.|
All support issues are handled personally by me, the author of the software. I make my best effort to handle simple questions within twenty four hours, but please understand that I may get backlogged from time to time. I do give preferential treatment to registered users, as outlined above.
I do keep a list of all user requested features -- most of the improvements made to the software originate as requests from everyday users. Adding new features does take time, and sometimes what sounds simple may in reality be quite a difficult modification. I can't promise to implement your suggestion, but I certainly consider anything that may improve the software.
One of the common support questions that I receive is to lookup an old or 'lost' registration code. The best thing that you can do is to save a hardcopy of your information so you can't lose it! However, I understand that accidents do happen, and am always willing to help. I have created an online form for you to lookup your registration information. Using the online form is simple, easy and automatic.
If you have a question about SBNews/NewsBot, then please check the SBNews FAQ. The FAQ (Frequently Asked Questions) contains all of the most frequently occurring problems and their solutions. There is a good chance that if you have a problem, it may be covered in this list.
When sending in a support request, please include the following information in your message: